Commitment to dysfunctionality

A few years ago, while I was mapping the processes for a consulting client.

I found some people within the company, including the CEO, described to me the processes inside the company in a completely different manner than what i had observed to be the actual process.

I made my ppt presentation to display the findings and they couldn’t beleive the gap between what they thought was happening to what was actually happening.

Even after I showed them the evidence, they were reluctant to believe the facts, and their distorted reality, even though it didn’t produced the desired outcomes, was a prefered view of their particular world.

How hard it is to see reality as it is.

I tried several ways to bring them around to a more objective perception without any success. Their commitment to dysfunctionality was so deeply rooted that no other version of the reality was allowed.

Sounds stupid, right? But we all do the same in some way or another.

The thing is, all the bias that govern our perception of reality and our perception of ourselves will never seem stupid to us.

And no, do not kid yourself: it is not how quirky or eccentric we are. It is plain and simple dysfunctionality.