If you have any clients…

…with whom you haven’t had any communication yet, as how you plan to maintain your service through the pandemic, leave anything you might be doing right now and go to the telephone, email or social networks and explain.

You have to give them ease. You might not be able to fulfill your service or product right now, but you have the responsibility to be there.

They have to know that you are still there and that you are going to be there when all this is over, and, knock on wood, If your business is no longer viable, then they will appreciate you even more if you help them transfer your business to any other supplier, even if it is your competitor. Your job is, also, taking care of their feelings.

The name of the game, for now on, is REPUTATION, either for a personal or corporate brand.

Remember, people will forget about everything, but they will remember, always, how did you make them feel.